Our Commitment to Safe Play
heybqji was built with a clear understanding that gambling, while entertaining, carries inherent risks. Our platform serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — and we take our duty of care seriously in every market we operate in.
Responsible gaming at heybqji is not an afterthought. It is embedded into the platform architecture, account management system, and customer support workflows. Our goal is straightforward: give every player the information, tools, and assistance they need to make informed decisions about their gambling activity at all times.
We follow internationally recognised responsible gaming principles and apply them consistently across all product categories — cricket betting, slots, live casino, card games, and fishing games. Whether you are placing a BPL cricket wager or spinning a slot reel, the same protections apply.
Gambling should be voluntary, affordable, within predetermined limits, and confined to leisure time. It should not be used as a means of generating income or escaping problems. heybqji is an entertainment platform — not a financial solution.
Our responsible gaming programme is reviewed regularly to ensure it reflects current best practices. All heybqji customer-facing staff receive training in responsible gaming indicators so they can identify and respond to players who may need support.
Age Restriction & Verification 18+
heybqji strictly prohibits access to real-money gambling by anyone under the age of 18. This is a non-negotiable policy that applies to every player, in every location across Bangladesh and beyond.
Why Age Verification Matters
Minors are particularly vulnerable to the harms associated with problem gambling. Research consistently shows that early exposure to gambling significantly increases the risk of developing a gambling disorder in adulthood. heybqji is committed to ensuring that no person under 18 can access real-money games or betting markets on our platform.
How We Verify Age
During registration, all players are required to declare their date of birth. heybqji then conducts identity verification (KYC) checks before approving any withdrawal, and may request verification at any time during a player's account lifecycle. Accepted documents include:
- National Identity Card (NID) — the primary document for Bangladeshi players
- Valid passport
- Driving licence (where date of birth is clearly visible)
Any account where there is a reasonable suspicion that the registered holder is under 18 will be suspended immediately pending verification. Deposits made by underage players will be returned in full, and no winnings will be released.
Underage Gambling Reporting
If you suspect that a minor has gained access to heybqji — whether through your account or through their own registration — please report it immediately by emailing [email protected]. We treat all such reports as high priority and will act swiftly to protect the minor involved.
Deposit & Spending Limits
One of the most effective ways to maintain control over your gambling activity is to set financial limits before you begin playing. heybqji's account dashboard allows you to configure a range of limits at any time, with changes in the direction of greater restriction taking effect immediately.
| Limit Type | Available Periods | Takes Effect | Reversal Delay |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (when lowering) | 7 days (when raising) |
| Loss Limit | Daily / Weekly / Monthly | Immediately (when lowering) | 7 days (when raising) |
| Wager Limit | Daily / Weekly / Monthly | Immediately (when lowering) | 7 days (when raising) |
| Session Time Limit | Per session (in minutes) | Next session | 24 hours (when extending) |
How to Set a Limit
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Log in to your heybqji account Navigate to the Account Settings section from the top navigation menu after logging in.
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Select "Responsible Gaming" Find the Responsible Gaming tab within Account Settings. All limit tools are housed here.
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Choose the limit type and period Select Deposit Limit, Loss Limit, Wager Limit, or Session Time Limit. Choose the time period (daily, weekly, or monthly).
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Enter your desired limit amount Type the amount in BDT (for financial limits) or minutes (for time limits). Review the current usage against your new limit before confirming.
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Confirm and save Click "Save Limit". Reductions take effect immediately. You will receive a confirmation notification via your registered email address.
Time-Out & Cooling-Off Periods
Sometimes a player needs a short break — whether because of a difficult session, a busy period at work or during Ramadan, or simply a desire to step away and reset. heybqji's time-out feature allows you to pause your account for a fixed period without the permanence of a full self-exclusion.
Available Time-Out Durations
- 24 hours — a brief cool-down after an intense session
- 72 hours (3 days) — a long weekend break
- 7 days — a full week away from the platform
- 30 days — a month-long cooling-off period
During a time-out, your account is fully suspended. You cannot log in, make deposits, place bets, or access any real-money games. Pending withdrawals that were already approved before the time-out was activated will continue to be processed normally.
What Happens to Your Account During Time-Out
- Login is blocked — you will see an informational message if you attempt to log in
- All scheduled deposits and auto top-ups are cancelled
- Promotional and marketing emails are suppressed for the duration
- Your account balance is preserved and will be accessible when the period ends
- Active bonuses may expire depending on their individual validity periods — contact support if you have concerns
To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out. Select your preferred duration and confirm. The suspension begins immediately upon confirmation.
Self-Exclusion
Self-exclusion is a formal commitment to stop gambling for an extended period. It is the right choice for players who feel that their gambling has moved beyond healthy entertainment and is beginning to cause harm — financially, emotionally, or in terms of personal relationships.
heybqji takes self-exclusion requests with the utmost seriousness. When you self-exclude, we take immediate action across our entire platform to prevent you from gambling during the exclusion period.
Self-Exclusion Periods Available
- 6 months
- 1 year
- 2 years
- 5 years
- Indefinite (permanent until you apply in writing to lift the exclusion after a minimum of 5 years)
What Self-Exclusion Means in Practice
- Your account is immediately and completely suspended
- All deposits are blocked — including via bKash, Nagad, Rocket, and Upay
- Any outstanding balance will be returned to your registered payment method
- All marketing and promotional communications are permanently suppressed for the exclusion period
- Your account details are flagged to prevent re-registration under the same identity during the exclusion period
- heybqji staff are instructed not to contact you for commercial purposes during exclusion
How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- In-platform: Account Settings → Responsible Gaming → Self-Exclusion
- Email: Contact [email protected] with the subject line "Self-Exclusion Request"
- Live Chat: Request self-exclusion directly with a support agent — available 24/7
Your request will be processed within 24 hours. If you feel at immediate risk and cannot wait, contact our live chat team who can apply an emergency account suspension within minutes.
Recognising Problem Gambling
Problem gambling does not develop overnight. It typically progresses gradually — from occasional recreational play to habitual betting, and in some cases to compulsive gambling that causes significant harm. Recognising the early warning signs is the first step toward getting back in control.
Warning Signs in Your Own Behaviour
Consider whether any of the following apply to your gambling habits over the past few months:
- Spending more money on gambling than you originally intended
- Borrowing money, selling possessions, or dipping into savings to fund gambling
- Gambling to recover losses ("chasing losses") rather than for enjoyment
- Feeling irritable, anxious, or depressed when not gambling
- Lying to family members or friends about the amount of time or money spent gambling
- Neglecting work, studies, family responsibilities, or personal health due to gambling
- Making repeated unsuccessful attempts to cut down or stop gambling
- Thinking about gambling constantly — planning the next session while at work or during family time
- Using gambling as a way to escape stress, anxiety, or personal problems
Warning Signs in Others
If you are concerned about a friend or family member in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, watch for these signals:
- Unexplained financial difficulties or requests to borrow money
- Secretive behaviour around phone or computer use
- Mood swings tied to perceived wins and losses
- Withdrawal from social activities or family gatherings
- Neglect of professional or academic responsibilities
How heybqji Monitors for At-Risk Behaviour
heybqji's platform analyses anonymised behavioural data to identify patterns that may indicate problem gambling — such as prolonged session lengths, rapid bet escalation, or frequent deposit activity following a significant loss. When such patterns are detected, our responsible gaming team may reach out proactively to check in and offer support. This outreach is always optional and non-intrusive; you are never obligated to engage.
Self-Assessment Questionnaire
The following questions are adapted from internationally recognised responsible gaming self-assessment tools. Answer them honestly — the purpose is purely to help you reflect on your gambling habits. There is no score submitted to heybqji; this is a private exercise for your own awareness.
Think about your gambling activity over the past 12 months when answering each question:
Support & Resources
If you feel that gambling is becoming a problem — or if you simply want to talk to someone — heybqji's support team is available around the clock. We also encourage players to reach out to independent organisations that specialise in gambling-related harm, as they offer confidential, professional guidance with no connection to any gambling operator.
Our trained support agents are available 24 hours a day, 7 days a week via the in-platform live chat. You can request account limits, time-outs, or self-exclusion directly through chat.
Write to us at [email protected] with the subject line "Responsible Gaming" for a dedicated response from our player welfare team within 24 hours.
A worldwide fellowship of men and women who share their experience, strength, and hope with each other to help solve their common problem and recover from a gambling disorder. Meetings are available online.
GamCare provides free information, support, and counselling for anyone affected by problem gambling. Their services are available online and are suitable for players throughout South Asia including Bangladesh.
Problem gambling is closely linked to anxiety and depression. Kaan Pete Roi is a Bengali-language emotional support helpline based in Bangladesh that offers confidential counselling services.
Reach the heybqji support team via WhatsApp at +880 1700 000000 between 08:00 and 00:00 BST (UTC+6) for responsible gaming queries.
Tips for Maintaining Healthy Gambling Habits
- Always set a strict budget before you start a session and stop when it is reached
- Treat gambling as entertainment — not as a way to earn money or pay bills
- Never gamble while under the influence of alcohol, fatigue, or emotional distress
- Balance gambling with other leisure activities — sports, socialising, family time
- Take regular breaks during sessions; use the reality check feature to stay aware of time and spend
- Review your transaction history regularly in your heybqji account to stay informed about your actual spending
- Talk openly to a trusted friend or family member about your gambling — secrecy is often an early warning sign