heybqji Privacy Policy

Data We Collect

heybqji collects personal data through several channels: directly from you when you register and use the platform, automatically through your device and browser interactions, and from third parties such as payment processors and identity verification services. The categories of data we collect are described below.

1.1 Registration & Account Data

When you create a heybqji account, we collect the information you provide during the registration process, including:

• Full legal name (as it appears on your national identity document)
• Date of birth (to verify you are aged 18 or above) 18+
• Email address
• Mobile phone number
• Residential address (district, city, division — e.g., Dhaka, Chittagong, Sylhet)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to confirm that all players are aged 18 and above, heybqji may request and retain copies of:

• National Identity Card (NID) — front and back
• Passport or driving licence (where NID is unavailable)
• Proof of address (utility bill, bank statement) dated within the last three months
• Selfie photograph for liveness verification, where required

1.3 Financial & Transaction Data

When you deposit or withdraw funds, we collect and retain:

• bKash, Nagad, Rocket, or Upay mobile account numbers
• Bank account numbers and bank names (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, etc.)
• Visa or Mastercard partial card numbers (last four digits only; full card numbers are never stored by heybqji)
• Transaction IDs, amounts, timestamps, and associated payment method references
• Cryptocurrency wallet addresses (for USDT transactions)

1.4 Gameplay & Betting Data

We record detailed logs of your activity on the platform, including:

• Games played, bet amounts, win/loss records, and session durations
• Sports bets placed (match, odds, stake, outcome)
• Bonus and promotion claims and wagering progress
• In-game preferences and settings

1.5 Technical & Device Data

When you access heybqji, our servers and analytics tools automatically collect:

1.6 Communications Data

If you contact heybqji support via live chat, email, or WhatsApp, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This data is used to improve service quality and to maintain an audit trail for dispute resolution.

How We Use Your Data

heybqji uses your personal data only for the purposes described below. We process your data on the basis of contractual necessity (to provide our services), legal obligation (to comply with AML, KYC, and responsible gaming requirements), legitimate interest (to operate a secure and fair platform), and, where applicable, your explicit consent (for marketing communications).

2.1 Account Management

• Creating, maintaining, and securing your heybqji account
• Authenticating your identity at login and during sensitive operations (withdrawals, password changes)
• Processing your deposits and withdrawals to and from your registered payment methods
• Applying and tracking bonuses, promotions, and loyalty rewards

2.2 Legal & Regulatory Compliance

• Verifying that all players are aged 18 or above before granting access to real-money services 18+
• Conducting Know Your Customer (KYC) checks in compliance with anti-money laundering best practices
• Monitoring transactions for patterns consistent with financial crime, fraud, or match-fixing
• Maintaining records required by applicable law and responding to lawful requests from authorities

2.3 Platform Security & Fraud Prevention

• Detecting and preventing account takeover, identity theft, and bonus abuse
• Identifying and blocking players who have applied for self-exclusion
• Monitoring for the use of automated bots or scripts in violation of our Terms & Conditions

2.4 Responsible Gaming

heybqji uses gameplay data, session logs, and betting history to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may proactively reach out to offer support, apply deposit or session limits, or initiate a responsible gaming review. This processing is a core part of our duty of care to players.

2.5 Marketing & Promotions

With your consent (which you may withdraw at any time), heybqji may use your email address and phone number to send promotional communications, including bonus offers, seasonal promotions (such as BPL, Eid, and Pohela Boishakh specials), and platform news. You can opt out of marketing messages at any time by updating your notification preferences in Account Settings or by contacting [email protected].

2.6 Platform Improvement & Analytics

Aggregated, anonymised technical and gameplay data helps heybqji improve the performance, reliability, and game selection of the platform. This analytics processing does not identify you personally — individual player records are not used for product development purposes.

Data Sharing & Third Parties

heybqji does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the specific and limited circumstances described below, and always under contractual obligations that require the recipient to protect your data to at least the same standard as heybqji.

3.1 Payment Processors

To process your deposits and withdrawals, heybqji shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and partnering banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) and card networks (Visa, Mastercard). These providers receive only the data required to complete the specific transaction and are bound by their own regulatory data-protection obligations.

3.2 Game Providers

When you play games supplied by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — your gameplay data (bets, wins, session duration) is processed by those providers on our behalf. These studios operate under strict data-processing agreements with heybqji and are not permitted to use your data for their own marketing purposes.

3.3 Identity Verification Services

To complete KYC checks, heybqji may share your submitted identity documents with specialist third-party verification providers. These providers process your documents solely to verify authenticity and confirm your age and identity. They do not retain your documents beyond the verification period specified in their own privacy notices.

3.4 Legal & Regulatory Authorities

heybqji may be required by law to disclose personal data to government agencies, law enforcement bodies, financial intelligence units, or courts. We will comply with such requests where we are legally obligated to do so. Where permitted by law, we will notify the affected player of any such disclosure.

Cookies & Tracking

heybqji uses cookies and similar tracking technologies to keep the platform functional, secure, and personalised. A cookie is a small text file stored on your device by your browser at the request of our website. Cookies do not contain viruses or malicious code, and they cannot access other files on your device.

4.1 Types of Cookies We Use

4.2 Managing Cookies

Essential cookies cannot be disabled as they are required for the platform to function. For functional, analytics, and marketing cookies, you can manage your preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling functional cookies may affect the quality of your experience on heybqji, including the loss of saved preferences.

4.3 Local Storage & Session Storage

In addition to cookies, heybqji may use browser local storage and session storage to temporarily hold data such as your game state, session timer values, and responsible gaming pop-up preferences. This data is stored locally on your device and is never transmitted to third parties. You can clear local and session storage through your browser's developer tools or privacy settings.

Data Security

heybqji takes data security seriously and applies multiple layers of technical and organisational controls to protect your personal information from unauthorised access, loss, misuse, or disclosure.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and heybqji servers is encrypted using industry-standard TLS 1.2 or higher.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. heybqji staff cannot retrieve or view your plain-text password under any circumstances.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts for an additional layer of login security.
• Database Encryption: Sensitive fields in our databases — including KYC document references and payment method identifiers — are encrypted at rest.
• Firewall & Intrusion Detection: Our servers are protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.

5.2 Organisational Safeguards

• Access to personal data is restricted to heybqji personnel who require it to perform their specific job functions.
• All staff with access to personal data are subject to confidentiality obligations.
• Security awareness training is conducted regularly across all relevant teams.
• heybqji conducts periodic internal security reviews and vulnerability assessments of its platform infrastructure.

5.3 Data Breach Response

In the event of a confirmed personal data breach that poses a risk to affected players, heybqji will notify impacted users as promptly as practicable, describing the nature of the breach, the categories of data involved, and the steps we have taken in response. We will also report the breach to relevant authorities where required by applicable law.

Data Retention

heybqji retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply as a general guide:

When personal data is no longer required for any of the purposes described above, heybqji securely deletes or anonymises it using processes that make re-identification technically infeasible. Anonymised, aggregated data may be retained indefinitely for analytics and platform improvement purposes.

Your Privacy Rights

As a heybqji player, you hold a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving a verifiable request.

7.1 Right of Access

You have the right to request a copy of the personal data heybqji holds about you. We will provide this in a structured, machine-readable format where technically feasible. This right is subject to identity verification to prevent unauthorised disclosure.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating your phone number or email address) can be made directly from your Account Settings page. For corrections to identity documents or date of birth, contact support.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you believe processing is unlawful. This right is not absolute — heybqji may be required to retain certain data (such as financial transaction records) to comply with legal obligations even after an erasure request.

7.4 Right to Restrict Processing

You may request that heybqji temporarily suspend the processing of your personal data — for example, while we verify the accuracy of a rectification request or while you contest the legitimacy of our processing. During a restriction period, we may store your data but will not actively process it except for legal compliance purposes.

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, heybqji will cease sending marketing communications within 5 business days. This does not affect the lawfulness of processing that occurred before the objection was raised.

7.6 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider of your choice.

Policy Updates & Contact

heybqji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players by email at least seven (7) calendar days before the changes take effect. The updated policy will also be published on this page with a revised effective date.

Your continued use of heybqji after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you may request account closure by contacting our support team.

8.1 Children's Privacy

heybqji is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. 18+ If we become aware that a minor has registered an account and provided personal data, we will immediately close the account, delete all associated data, and return any deposited funds in accordance with our standard procedure. Parents and guardians who suspect that a minor has accessed heybqji should contact us immediately at [email protected].

8.2 Links to Third-Party Sites

The heybqji platform may display references to third-party payment services and game providers. heybqji is not responsible for the privacy practices of those third parties. We recommend that you review the privacy notices of any external services you interact with in connection with your heybqji account, particularly your mobile money provider (bKash, Nagad, Rocket, Upay) and your bank.

8.3 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how heybqji handles your personal data, please contact our support team. We are committed to addressing your concerns promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the heybqji platform
• WhatsApp: +880 1700 000000 (08:00 – 00:00 BST, UTC+6)

Effective Date: 1 January 2026  |  Last Reviewed: 1 January 2026  |  Version: 2.4